Progressive HOA Management in the Inland Empire

Overview

Our partnership provides tailored solutions to enhance property values and help build a sense of community. This is the way we “HOA.”

Innovative HOA Management Solutions for the Inland Empire

We’re innovating how community management is done in the Inland Empire with fresh ideas rooted in industry best practices. It starts with:

• Best-in-class technology to create efficiencies, self-service, and engagement
• Hiring the right people and training them rigorously so they can dedicate themselves to your communities.

We’re also:

• Eliminating outdated operating standards
• Reinventing the way things work, but always being guided by our vision to Improve People’s Lives Beyond Expectations.

By taking a look at what works well and what just gets in the way, we’re redefining the role – and pushing the potential – of the modern HOA management company.

Together, we’re taking your HOA to WHOA!

Say Hello to a New Way to HOA

The time for change is now, and we have the teams, tools, and technology to make the most of where you live. Maintaining property values is a committed endeavor. We strive toward:

• A collaborative relationship between HOAs and their management companies
• Consistent communication and clear expectation
• Complete alignment toward the common goal of maintaining property values

But how do you determine who is responsible for what?

Think of the HOA board as the driving force behind meeting the community’s needs and demands, and the management company as the facilitator to make sure things get done.

Legally, the HOA management company acts as the “agent of the corporation.” The responsibility is to act on behalf of the association. Meanwhile, all decision-making is left to the discretion of the Board of Directors.

However, an effective management company offers far more than day-to-day directives. Part of the responsibility also includes providing business advice and best practice guidance for everything from budget planning to vendor selection and maintenance consulting to updating CC&Rs.

Therefore, having a hands-on association management team who fully familiarizes themselves with your property and community is key.

Community Facilitating with a Friendly Approach

Our team of community association managers across the Inland Empire are here to help you. With experienced managers serving the area, rest assured knowing you’re in the right hands.
Our approach ensures we’re:

• Empowering both our team members and the residents of our communities to re-connect
• Integrating technology throughout our entire process
• Investing the time and resources to recruit and develop the best community managers in the industry to help make all of our HOAs successful

Then, with the right tools and tech to streamline operations, we can:

• Focus more time on what truly matters – improving your experience and protecting your property investments
• Preserve home values over time
• Help lighten the load and make your community a place you want to live

Connecting the Right People with the Right Processes

When you have the right people and the right processes, everything else more easily falls into place.

Dedicated Team Members

By attracting the best talent and empowering them with premium training and technology to help them succeed, Keystone positions itself as the innovator in community management. Our investment in our teams is reflected in how they show up and serve our HOAs.

Impactful Technology

Say good-bye to outdated systems and usher in account portals and community websites that are easy to use and provide immediate answers and updates. Members are encouraged to engage as they conveniently take care of HOA business online.

On-Call Availability

With onsite community managers who are invested in your people, we take a proactive approach and provide solutions that speak to a property’s unique needs. And with after-hours, 24/7 on-call availability, you never have to worry about reaching us when you need it most.

Industry Leadership

Best-in-class management training ensures we not only attract better team members but we empower them to reach their full potential once they’re on the team. We’re active in our industry with elite accreditation and designations so we can show up as our best for the communities we support.

Active Community Care

A HOA is only as powerful as its people, and we continuously provide ways for members to connect and create a stronger sense of community. We empower HOA boards to make positive
change, through smarter tools and better processes, so collectively everyone can feel good about where they live.

Extensive Reach

We continue to expand our region and currently serve the Inland Empire community in cities including:

• Ontario
• Beaumont
• Chino
• Fontana
• Lake Elsinore
• Upland
• Corona
• Temecula
• Menifee
• Murrietta
• Moreno Valley
• Rancho Cucamonga
• … and beyond!

No matter where we grow, HOA can rely on the experience, expertise, and friendly faces of our community managers.

HOA Management Services & Expertise

We’re transforming HOA management in the Inland Empire with tools and technology that effortlessly fit into residents’ rapid-paced lives. Our focus is on people and property values and how improving the experience for one automatically enhances the other.

With reliable follow-through and transparent communication, we want homeowners to feel like their HOA team has their back. We offer:

• Property maintenance supervision
• Board meeting facilitation and preparation
• Community communication programs
• Vendor qualification and monitoring
• Architectural support services
• California Civil Code compliance
• Board member training programs

Financial & Accounting Support

Being part of a HOA requires maintaining fiduciary responsibilities. Luckily, members don’t have to feel alone or bogged down with the complexities that often come with handling HOA expenses and budgets.

We make it easier with comprehensive accounting services to ensure community bills are paid on time. With accurate recordkeeping and first-hand insights, we work together to make sure a cash-and-reserves balance is maintained through:

• Accounts receivable/accounts payable processing
• Collections assessment & small claims services
• Annual budget preparation
• HOA banking activities

Client-First Technology

Intuitive community management tools make it easy to be an active participant in your HOA. Streamline your interactions, get answers to your problems faster, and get back to enjoying your day with:

• HOA member and board portals
• Convenient online payment programs
• Easy access to governing docs
• Electronic notification system
• Work order and violation status tracking
• View board meeting agendas and minutes

Improving People’s Lives Beyond Expectations, One HOA at a Time

By pairing the right people with the right technologies, we have what it takes to make HOAs successful. We intentionally keep our community managers’ account load low and invest in their
specialized education and accreditation so they can serve you better.

The way we connect is what matters so we can help you preserve your property values and love where you live.