Overview
Keystone has a strong presence in Los Angeles County, managing large-scale communities with onsite staff, portfolio, and new development communities. Our reach extends from the city limits of Los Angeles to the south county areas of Long Beach and Whittier, and expands north to communities in Santa Clarita.
Through these valued partnerships, and from what’s been vocalized by neighboring communities, we’ve noticed a growing need in Los Angeles County for reliable, local HOA management options. Companies currently serving Los Angeles are either national organizations who centralize their services, with a one size fits all solution or they are boutique-style companies that must outsource pertinent services to third-party vendors and have small teams who are wearing many hats. While both of these types of companies have their advantages and disadvantages, we believe that the best value comes from local people who are locally trained and locally supported with a rich team of industry experts in community management, accounting, Information Technology and Human Resources.
We at Keystone are extending our reach to offer regional services and customizable support to the Los Angeles HOA community. Our team can provide management options for portfolio accounts, large-scale communities who need onsite staffing solutions, high-rise buildings, and new development communities that start with DRE budget planning all the way through turning the association over to a homeowner Board of Directors.
As different regions throughout LA County continue to develop and redevelop, it’s become more crucial to find an HOA management company that can provide all of these services with the support levels of a large national entity while maintaining the heart and soul of a regional expert.
Closing the Services Gap the Keystone Way
Ramping up a Los Angeles presence is a natural reaction to client needs. Rooted in a robust framework and strong culture, Keystone fills the service gaps many association have in with their current management solution in key areas:
Our People
The key part of Keystone’s culture focuses on nurturing leadership from within. Managers are given manageable accounts, benefits, career advancement, and training to encourage higher retention and create lasting connections between community managers and the members they serve.
Operational Support
Our main focus is hiring and training the industry’s best community managers and giving them support so they can respond with urgency to your requests, close the loop on important projects and provide a high-quality work product so your communities property values are protected and people love coming home every day.
Our Technology – Keystone Connection
Our online member and board member portals, mobile app, and community websites make it easy to increase engagement in your community and find all the information you need on andevice. As an association member, you can submit and report a work order, clear a violation with a picture from your phone, make payments, and receive real time updates quickly and efficiently. Whether you’re on the go, at the office, or on sitting in your living room, you’ll have everything you need right in the palm of your hand.
A Full-Service Solution
Our in-house departments include our CXC (Client Experience Center), Accounting (accounts receivable, accounts payable, general ledge), Human Resources, IT, Escrow, Architectural Processing, and IT to name a few. All of our departments create seamless connections to service your residents and support your community management team.
Vendor Relations
Keystone maintains an approved vendor list of high quality vendors based on research and experience throughout LA County and develops strong relationships for the benefit of the communities it serves. Vendors are vetted to confirm they are up to date and compliant with needed certifications, licenses, and proper insurance coverage ensuring our communities are receiving work from the best possible professionals in Los Angeles. To maintain their residence on our list, we only ask three things; perform timely work, perform quality work, and charge a fair market price.
As more associations recognize the need for a full-service management model with regional understanding of the communities they serve, Keystone will continue to expand our reach throughout Los Angeles County, thereby providing a solution for a better way to HOA and making your life, a lot easier.
Experience what our HOA management services can do for your community. Let’s chat! Contact Keystone today.
Do HOA better.
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